Refund Policy

At Heyvento, we want you to be completely satisfied with your digital guestbook experience. This refund policy outlines when and how you can request a refund for your event package.

1. 14-Day Cancellation Right

You have the right to cancel your agreement and request a refund within 14 days of purchase, without providing any reason. To exercise this right, simply contact us at admin@heyvento.com or reach out to our payment processor directly through your purchase confirmation email.

2. 30-Day Money-Back Guarantee

Beyond the statutory 14-day cancellation period, we offer an extended 30-day money-back guarantee on all purchases. You have 30 days from the date of purchase to request a full refund if you are not satisfied with our service. By completing your purchase, you acknowledge that you have 30 days from the order completion date to cancel or apply for a refund.

3. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

• Within 30 Days: Request a full refund within 30 days of purchase for any reason.
• Full Refund: If for technical reasons no guest messages have been recorded for your event. (Messages submitted by the host while testing their own event are not counted as guest messages.)
• Service Dissatisfaction: If you experience significant technical issues or are dissatisfied with our service quality, please contact us. We will review your case and may offer a full or partial refund based on the circumstances.
• Subscription Renewals: For subscription services, you may request a refund within 14 days from the date on which your subscription was last renewed.

4. Refund Process

To request a refund:

1. Contact us at admin@heyvento.com with your event details and reason for the refund request.
2. Our team will review your request within 2 business days.
3. If approved, refunds will be processed to your original payment method.

5. Refund Timeframe

Once approved, refunds typically process within 5–10 business days, depending on your payment method and financial institution. Please note that certain payment methods have refund time limits: card payments can only be refunded on transactions less than 120 days old, and PayPal payments can only be refunded if the transaction is less than 179 days old.

6. Exceptions

Refunds may not be available in cases where:

• The refund request is made more than 30 days after the purchase date.
• There is evidence of system misuse or violation of our terms of service.

7. Correcting Order Errors

If you make a mistake during checkout — for example, selecting the wrong tier, entering incorrect billing information, or duplicating an order — please contact us at admin@heyvento.com as soon as possible. We will work with Paddle to correct the error or issue a refund where appropriate, subject to the eligibility conditions above.

8. Payment Processing

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paddle handles all payment processing, refunds, and related customer support for billing inquiries. You can find the payment processor details in your purchase confirmation email.

9. Contact Us

If you have any questions about our Refund Policy or would like to request a refund, please contact us at:

Customer support is provided via email only — we do not operate a phone support line. We aim to respond to all inquiries within 2 business days.